Switching from a postpaid subscription to a prepaid card
Usually, the procedure for switching from subscription contract to a prepaid card at the same provider, is defined by the provider’s company policy and ...
Prepaid card – mobile telephony
The prepaid card enables you to better control your expenses on mobile services. Also, the offers are more dynamic and you can easily choose ...
Installation and activation of your service
The term for installing your landline or activating your fixed/mobile telephone service must be specified in the contract you have concluded. ...
Suspending the telephony service provision
During the execution of the contract, the telephony service provision can be suspended. Some providers offer their clients the possibility to request service suspension ...
Quality of service
The mobile phone service uses radio waves transmission, which can be affected by various obstacles (e.g. buildings, tunnels, hills, forests, lakes, weather conditions, etc.), ...
Phone Tariffs, general information
Is your telephone bill higher than usual or higher than you expected? You can avoid this situation if you get informed on your provider’s ...
Billing
Generally, your provider will issue a non-itemised bill for the offered service.
You have the right to ask for your itemised bill, whether you ...
Additionally charged telephone numbers
Calls or SMS/MMS to these numbers are usually charged by a higher tariff than the regular one applied by your provider for calls/SMS/MMS you ...
Customer Relations Service
The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the way of ...
Terminal unlocking
If the phone purchased with the telephony service is coded for use in a single network, you must have this information in the contract. ...