Phone Tariffs, general information

Is your telephone bill higher than usual or higher than you expected? You can avoid this situation if you get informed on your provider’s ...

Billing

Generally, your provider will issue a non-itemised bill for the offered service. You have the right to ask for your itemised bill, whether you ...

Additionally charged telephone numbers

Calls or SMS/MMS to these numbers are usually charged by a higher tariff than the regular one applied by your provider for calls/SMS/MMS you ...

Customer Relations Service

The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the way of ...

Terminal unlocking

If the phone purchased with the telephony service is coded for use in a single network, you must have this information in the contract. ...

Fraud and data security

Currently, technological developments allow us to use increasingly sophisticated equipment, which fulfils several functions. We use them to call and be called, to send ...

Porting

Porting your phone number can be carried out only upon your request, when you decide to give up your current telephone service provider and ...

Mobile phone spam

Have you had enough advertising messages on your mobile even though you initially agreed to receive it? Do you receive advertising messages on your ...

Processing personal data

When concluding your contract, you have the option to choose whether your personal data will be included in the subscriber directories (phone book, online ...

Lost/stolen phone

For limiting your losses if your phone is lost or stolen, take some safety precautions: Do not use the default PIN! Personalize it and ...