Switching from a postpaid subscription to a prepaid card

Usually, the procedure for switching from subscription contract to a prepaid card at the same provider, is defined by the provider’s company policy and ...

Prepaid card – mobile telephony

The prepaid card enables you to better control your expenses on mobile services. Also, the offers are more dynamic and you can easily choose ...

Installation and activation of your service

The term for installing your landline or activating your fixed/mobile telephone service must be specified in the contract you have concluded. ...

Suspending the telephony service provision

During the execution of the contract, the telephony service provision can be suspended. Some providers offer their clients the possibility to request service suspension ...

Quality of service

The mobile phone service uses radio waves transmission, which can be affected by various obstacles (e.g. buildings, tunnels, hills, forests, lakes, weather conditions, etc.), ...

Phone Tariffs, general information

Is your telephone bill higher than usual or higher than you expected? You can avoid this situation if you get informed on your provider’s ...

Billing

Generally, your provider will issue a non-itemised bill for the offered service. You have the right to ask for your itemised bill, whether you ...

Additionally charged telephone numbers

Calls or SMS/MMS to these numbers are usually charged by a higher tariff than the regular one applied by your provider for calls/SMS/MMS you ...

Customer Relations Service

The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the way of ...

Terminal unlocking

If the phone purchased with the telephony service is coded for use in a single network, you must have this information in the contract. ...