Installation and activation of your internet service

The term within which the provision of services is to start must be stipulated in the contract concluded with the provider. Usually, the contract ...

Suspending the internet service provision

During the execution of the contract, the provision of the internet service may be suspended in the following situations. At your request ...

Quality of the internet access service

The providers have the freedom to set the service quality and availability parameters, according to their commercial policy and to the technologies used, but ...

Tariffs – general information

Generally, the offers for fixed internet services require the payment of a monthly flat rate, ensuring unlimited traffic. ...

Internet Service Billing

If your tariff plan provides for metering and accordingly charging the traffic achieved, you should pay attention to all the tariffs mentioned in the ...

Customer Relations Service

The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the way of ...

Unlocking the internet terminals

If the terminal (phone, modem, tablet) purchased together with the internet service is locked for use in a single network, this information needs to ...

Access to services and applications

In principle, all services / content / applications accessible via the internet access service must be treated equally, regardless of the content of the ...

Spam

The concept of "spam" refers to a phenomenon that consists in the massive and sometimes repeated transmission of unsolicited electronic messages. Most often these ...

How to choose a TV programme services offer

Presently, in Romania, the end-users have several options for receiving television programmes. ...