Customer Relations Service

The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the way of ...

Unlocking the internet terminals

If the terminal (phone, modem, tablet) purchased together with the internet service is locked for use in a single network, this information needs to ...

Access to services and applications

In principle, all services / content / applications accessible via the internet access service must be treated equally, regardless of the content of the ...

Spam

The concept of "spam" refers to a phenomenon that consists in the massive and sometimes repeated transmission of unsolicited electronic messages. Most often these ...

How to choose a TV programme services offer

Presently, in Romania, the end-users have several options for receiving television programmes. ...

How to get informed

ANCOM took measures to raise the offer transparency level, imposing on a the providers the obligation to offer you accessible, detailed, accurate, intelligible and ...

A to Z contract issues

The contract for television services is important as it establishes your rights and obligations in relationship with your provider. ...

Roam Like At Home (EU/EEA)

Starting from 15 June 2017, the telephony services you use while roaming in the EU/EEA are charged as if you used them in Romania, ...

The international roaming

The international roaming enables you to use your mobile handset (telephone, tablet, laptop etc.) when you travel abroad, by connecting to a mobile ...

Involuntary roaming (border areas)

If you have your international roaming service activated and you are in your country but close to border, your mobile handset might automatically connect ...