In order to settle your complaint, we need to understand its object. Therefore, if the text is unclear, incomplete or illegible, the complaint will not be taken into consideration, under the law.
It is important that you send us your full identification data name, first name, address of residence. You need to understand that, in the absence of such data, we are often in the impossibility to investigate the deeds you complain about because the providers are not able to identify you in their customer databases.
The submission alongside the actual complaint of additional documents and information (contracts, invoices, correspondence with the provider etc.) helps us, and helps you as well, by shortening the answering timeframe, as regularly it is a compulsory stage of the investigations we conduct. As well, in order for us to be able to contact you easily, give us a valid telephone number or e-mail address.