Customer Relations Service (CATV)

The contract you conclude with a provider must contain information regarding the technical assistance and customer relations services it offers and the corresponding contact ...

Quality of service

The Government Emergency Ordinance no. 111/2011 requires operators to include in the contracts concluded with the users the fault repair term ...

Suspending the television service provision

During the execution of the contract, the television service provision can be suspended. ...

Installation and activation of the television service

The term for installing the television service must be specified in the contract you concluded. ...

Billing

Your provider will issue a non-itemised bill for the offered service. You have the right to ask for your itemised bill to see how ...

How to choose a TV programme services offer

Presently, in Romania, the end-users have several options for receiving television programmes. ...

A to Z contract issues

The contract for television services is important as it establishes your rights and obligations in relationship with your provider. ...