Additionally charged telephone numbers

These numbers enable you to access value-added services which offer, for instance, information from various activity areas, such as entertainment, the possibility to express an opinion, the access to interactive applications, or facilitate the payment of services/products etc.

Calls or SMS/MMS to these numbers are usually charged by a higher tariff than the regular one applied by your provider for calls/SMS/MMS you initiate and are not deducted from the minutes/SMS/MMS included in the subscription/extra-options/bonuses.

Warning! When you send an SMS to a short number, you can subscribe to value-added services. In this case, you are charged at the moment of receiving the text messages that represent the content of the respective service, throughout the active service period.

The value-added services can be offered directly by the electronic communications service provider to which you are subscribed or can be offered by third parties, by means of numbers assigned by the providers. Note! Third parties are the persons providing only (value-added) content services, without being providers of electronic communications networks or services too.

Categories of additionally charged telephone numbers Categories of additionally charged telephone numbers Categories of additionally charged telephone numbers Categories of additionally charged telephone numbers
Internal national short numbers and short codes for SMS/MMS 12vx(y), 13vx(y), 14vx(y), 15vx(y), 17vx(y), 18vx(y), 83vx(y), 84vx(y), 88vx, 96vx(y), 97vx(y), 98vx(y), 99vx(y) examples of value-added services: special images and sounds for mobile telephones (ringtones), televoting, micropayments, horoscope, games and contests, access to downloadable applications, customer relations or technical assistance from various domains, offered by third parties, charity services, services designed for adults are established by the provider/third party, based on their commercial policy

for 17vx(y) or 18vx(y) numbers, tariffs are lower or equal to the on-net ones

National short numbers for general interest services 19vx or 19vxy, where “v” may be a digit between 5 and 9 general interest services – customer service, railway transport information, banking consultancy, road traffic assistance etc. maximum 0.6 EUR/minute, without VAT
National numbers for directory enquiry services 118(xyz) are used for finding the telephone or fax numbers of the subscribers to publicly available electronic communications services, generally based on their names are established by the provider/third party, based on their commercial policy
Premium Rate Numbers 09xxxxxxxx entertainment, games and contests, through 0900xxxxxx numbers

miscellaneous (general, business, marketing, utility-related information), entertainment, games and contests, through 0903xxxxxx numbers

adult entertainment, through 0906xxxxxx numbers

are established by the provider/third party, based on their commercial policy

The providers’ websites make available information on the additionally charged numbers they use, have assigned to third parties or to which they offer access, on the applicable tariffs and charging methods, as well as on the manner of obtaining information or submitting information on the services provided by means of such numbers.

When receiving promotional announcements on value-added services, you will receive information on the service tariff, as well as the following details, depending on the service accessing method (by call or by SMS/MMS):

  • call charging modality – on a per-call or a per-minute basis – and the minimum chargeable period, if applicable;
  • SMS/MMS charging modality – the number of messages to be sent in order to gain access to the service and the total tariff. Note! Concerning the SMS/MMS charged on a recurrent basis (subscription), you must be informed on the fact that subsequent charging will be applied without further action from your side, on the message reception frequency, as well as on the unsubscribing mechanism.

When you wish to order a value-added service, at the initiation and throughout the provision of this service, you will be informed as follows:

  • for the services offered through voice call, prior to the actual delivery of the service, you will receive a welcome message on the applicable tariff and the charging modality (per call or per call duration, as well as the minimum chargeable duration, if this exceeds 1 minute).
  • for services offered through SMS/MMS, the messages will contain information on the service tariff and service-related details, such as: order confirmation modality, period of provision, content access code. Note! Concerning the services offered through SMS/MMS charged on a recurrent basis (subscription), you must be informed on the fact that subsequent charging will be applied without further action from your side, on the message reception frequency, the provider’s identification data, as well as on the key-word to be used for unsubscribing (e.g. STOP), alongside the unsubscribing short number/code where it should be sent.

Note!  Information messages are usually sent free of charge, or – where charged – the corresponding costs will not exceed the tariffs for national calls or SMS/MMS in your tariff plan.

For details on your consumption of value-added services, you can contact your provider or request an itemised bill from it.

 

The stages of the process of ordering value-added services are described under 5.4 in the Code of conduct, elaborated by ANCOM.

About what, how and where you can complain

If you do not receive such information in the process of accessing value-added services or the telephony providers do not publish on their website the above-mentioned categories of information, ANCOM can take action. Visit the section Complain to ANCOM and send us a complaint.

When receiving promotional announcements on value-added services, you will receive information on the service tariff, as well as the following details, depending on the service accessing method (by call or by SMS/MMS):

  • call charging modality – on a per-call or a per-minute basis – and the minimum chargeable period, if applicable;
  • SMS/MMS charging modality – the number of messages to be sent in order to gain access to the service and the total tariff. Note! Concerning the SMS/MMS charged on a recurrent basis (subscription), you must be informed on the fact that subsequent charging will be applied without further action from your side, on the message reception frequency, as well as on the unsubscribing mechanism.

When you wish to order a value-added service, at the initiation and throughout the provision of this service, you will be informed as follows:

  • for the services offered through voice call, prior to the actual delivery of the service, you will receive a welcome message on the applicable tariff and the charging modality (per call or per call duration, as well as the minimum chargeable duration, if this exceeds 1 minute).
  • for services offered through SMS/MMS, the messages will contain information on the service tariff and service-related details, such as: order confirmation modality, period of provision, content access code. Note! Concerning the services offered through SMS/MMS charged on a recurrent basis (subscription), you must be informed on the fact that subsequent charging will be applied without further action from your side, on the message reception frequency, the provider’s identification data, as well as on the key-word to be used for unsubscribing (e.g. STOP), alongside the unsubscribing short number/code where it should be sent.

Note!  Information messages are usually sent free of charge, or – where charged – the corresponding costs will not exceed the tariffs for national calls or SMS/MMS in your tariff plan.

For details on your consumption of value-added services, you can contact your provider or request an itemised bill from it.

The stages of the process of ordering value-added services are described under 5.4 in the Code of conduct, elaborated by ANCOM.

About what, how and where you can complain

If you do not receive such information in the process of accessing value-added services or the telephony providers do not publish on their website the above-mentioned categories of information, ANCOM can take action. Visit the section Complain to ANCOM and send us a complaint.