Billing

Your provider will issue a non-itemised bill for the offered service. You have the right to ask for your itemised bill to see how ...

Tariffs

The contract concluded with your provider must stipulate the amount of the monthly flat rate for your subscription to the television service, as well ...

How to choose a telephony offer

Hundreds of on-net minutes, hundreds of on-net SMS, domestic minutes included or special tariffs for certain destinations. What should you choose? Choose the offer ...

How to get informed

The telecom market is very dynamic, competition triggering the continuous launch of new attractive offers for the users. These offers are often complex, not ...

A to Z contract issues

Written contracts have at least two originals. Ask your provider for your contract and keep it throughout its validity period! ...

Switching from a postpaid subscription to a prepaid card

Usually, the procedure for switching from subscription contract to a prepaid card at the same provider, is defined by the provider’s company policy and ...

Prepaid card – mobile telephony

The prepaid card enables you to better control your expenses on mobile services. Also, the offers are more dynamic and you can easily choose ...

Installation and activation of your service

The term for installing your landline or activating your fixed/mobile telephone service must be specified in the contract you have concluded. ...

Suspending the telephony service provision

During the execution of the contract, the telephony service provision can be suspended. Some providers offer their clients the possibility to request service suspension ...

Quality of service

The mobile phone service uses radio waves transmission, which can be affected by various obstacles (e.g. buildings, tunnels, hills, forests, lakes, weather conditions, etc.), ...