Choice of the postal service

The best offer of postal services is the one which best suits your needs. So, you should know a few things about postal services in order to be able to decide which of the existing offers is the most appropriate for you.

Thus, if it is important for you to hold the proof of submission of the postal item, you should choose:

  • the Advice of delivery service, and you will receive a postal proof of delivery, confirmed in writing by the addressee;
  • the registered mail service, and you will receive a postal proof of delivery, upon submitting a request therefor to the postal provider.

If, in addition, you want to insure an item against the risks of loss, theft, total or partial damage or deterioration, you’d better choose the insured items service.

Moreover, if you wish your item to be delivered faster, you can choose the Express service.

There are also services which allow you to change the addressee or the address indicated on the postal item after you have sent it (the change of destination service) or to decide the conditions under which the delivery of the postal item is to be done (the special delivery service).

As well, you can send money to another person through a money order and you can buy or sell goods and pay the counter-value by means of a postal provider, by choosing the Cash-on-delivery service.

In order to obtain a list with the providers supplying a certain type of service, access the List of authorised postal providers → select the county wherefrom you are to send the postal item → select the “Filter” option → select the “Advanced filter” option → tick the type of service you’re interested in.

All these types of services are described below.

Registered mail service – a service providing a flat-rate guarantee against risks of loss, theft, total or partial damage or deterioration of the registered postal item and supplying the sender, upon request, with proof of the handing in of the postal item or of its delivery to the addressee, without the latter’s confirmation in writing.

Insured items service – a service insuring the postal item up to the value declared by the sender in the event of loss, theft, total or partial damage or deterioration and supplying the sender, upon request, with proof of the handing in of the postal item.

Cash-on-delivery service – a service consisting of the addressee’s payment to the sender of the counter-value of the good that is subject to the registered postal item by means of the postal network.

Advice of delivery service – a service consisting of the conveyance to the sender of the postal proof of delivery, confirmed in writing by the addressee.

Paper money order – a service consisting of the filling in of a physical form based upon which an amount of money is transferred and remitted to the addressee, without any deduction, according to the sender’s indications.

Express Service – a service which cumulatively consists of:

  • the provider’s issuance of a document to the sender certifying the submission date and time and, regularly, the payment of the tariff;
  • delivering the postal item to the addressee or to a person authorised to receive the postal item;
  • the provider’s liability for the delayed delivery of the postal item;
  • the fast delivery of the postal item.

Change of destination service – postal service dealing with the registered postal items, consisting of the possibility to change – upon the sender’s express request, before delivery and within a term agreed with the provider – of the addressee or of the address indicated on the postal item, as well as of the possibility to stop the delivery of the postal item.

Special delivery service – postal service dealing with the registered postal items, consisting of delivering the postal item, according to the sender’s indications on the date and time of delivery, at the indicated address, personally to the addressee or to the person authorised to receive the postal item, or on the delivery order, should there be more than one addressee.