The prepaid card enables you to better control your expenses on mobile services. Also, the offers are more dynamic and you can easily choose the offer that best suits your needs.
What you probably did not know about prepaid cards is that in this case you conclude a contract with a provider, too, despite not signing any documents.
In this situation, the contract is the offer you benefit from when you buy the card together with the document that contains the general terms and conditions for service provision, both available on the provider’s websites and in shops. Similarly to subscriptions, a contract must contain a set of minimum clauses established by the law.
The fact that you have activated your card and are using the service implies your agreement with the offer and the general terms and conditions for service provision.
Make sure you know your rights and obligations! Ask your provider not only for the offer, but also the terms and conditions for service provision, as well as the complaint handling procedure or read these documents on your provider’s website!
You can use the credit on your prepaid card or the activated extra-options only if your card is in its validity period.
The validity period of the card is given by the validity period of the credit received at the purchase of the card and may be extended by top-up, depending on the top-up value, according to a calculation method set by each provider. The validity period ends on the date you have used up your credit or on the date set by each provider, through their commercial offers.
The grace period starts at the expiry of the validity period and is established by each provider through their commercial offers. During the grace period, you can only receive calls and you can call certain green numbers.
When the grace period expires, and the validity of the card has not been extended by reactivating an option or by top-up, the number will automatically be disconnected from the network.
About what, how and where you can complain
If your provider does not observe the contract provisions, you may address the National Authority for Consumers Protection! In this situation, ANCOM can provide counselling and mediation, but cannot sanction the provider.
ANCOM may take steps if your contract does not provide the above-mentioned minimum clauses. Find out how you can send a complaint to ANCOM in Address ANCOM!