How to choose a telephony offer
Hundreds of on-net minutes, hundreds of on-net SMS, domestic minutes included or special tariffs for certain destinations. What should you choose? Choose the offer ...
How to get informed
The telecom market is very dynamic, competition triggering the continuous launch of new attractive offers for the users. These offers are often complex, not ...
A to Z contract issues
Written contracts have at least two originals. Ask your provider for your contract and keep it throughout its validity period! ...
Switching from a postpaid subscription to a prepaid card
Usually, the procedure for switching from subscription contract to a prepaid card at the same provider, is defined by the provider’s company policy and ...
Prepaid card – mobile telephony
The prepaid card enables you to better control your expenses on mobile services. Also, the offers are more dynamic and you can easily choose ...
Installation and activation of your service
The term for installing your landline or activating your fixed/mobile telephone service must be specified in the contract you have concluded. ...
Suspending the telephony service provision
During the execution of the contract, the telephony service provision can be suspended. Some providers offer their clients the possibility to request service suspension ...
Quality of service
The mobile phone service uses radio waves transmission, which can be affected by various obstacles (e.g. buildings, tunnels, hills, forests, lakes, weather conditions, etc.), ...
Phone Tariffs, general information
Is your telephone bill higher than usual or higher than you expected? You can avoid this situation if you get informed on your provider’s ...
Billing
Generally, your provider will issue a non-itemised bill for the offered service.
You have the right to ask for your itemised bill, whether you ...