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The concept of “spam” refers to a phenomenon that consists in the massive and sometimes repeated transmission of unsolicited electronic messages. Most often these messages have commercial content, such as advertisements for products and services. The term ‘spam’ does not solely refer to unsolicited electronic communications (commercial spam), but is also applicable for other electronic communications, some representing attempts of electronic fraud with severe implications (such as revealing personal data, bank account numbers, identification codes, etc.). Generally, the sender of such unsolicited messages disguises or hides his identity. Although spam is usually associated with sending messages via e-mail, this phenomenon can also be encountered on discussion forums or on instant messaging apps.

According to the legislation in force, the transmission of commercial messages by e-mail should be carried out only with the consent of the recipient. Furthermore, if you have given your consent to receive such messages periodically, you should be given the opportunity to unsubscribe.

About what, how and where can I make a complaint?

If you receive commercial e-mail messages without your prior consent, you can send a complaint to the National Supervisory Authority for Personal Data Processing.