When to file a complaint with ANCOM?
ANCOM cannot verify every aspect of the activity of an electronic communications service provider, but only those aspects that fall within its sphere of competence. You will find explanations on what ANCOM can do in the articles published on this website.
For example, we cannot verify how the provider complies with the contract they have with you. If you face such a problem, contact ANPC. Also consider alternative ways to solve the problems you face in the relationship with the supplier (ADR).
At the same time, if you have faced situations involving certain crimes (for example, theft or deception), we suggest that you contact the police.
How to file a complaint with ANCOM?
- Contact the complained provider first!
Before filing a complaint with ANCOM, make sure you have first contacted the supplier. Check the information or documents that refer to the contracted services (the contract and its annexes, the complaint procedure, the service invoices issued, other relevant data) and take into account the provider’s response time to your notification, provided for in the contract concluded with it.
Have you accessed our FAQ section? You might find here the answer to your problem or ANCOM’s opinion on the situation you are facing.
- How to address ANCOM.
If the provider does not resolve your complaint or if you cannot find the answer on our website, please send us a complaint in writing. Although you have several ways to contact ANCOM (electronically or by mail), we suggest you use our online form.