Furnizorii de servicii intermediare trebuie să pună la dispoziția destinatarilor serviciului un punct unic de contact (cum ar fi numărul de telefon, adresele de e-mail, formularele de contact electronic, roboții de chat sau mesageria instantanee) care să le permită să comunice direct și rapid cu aceștia, prin mijloace electronice, într-un mod ușor de utilizat și, totodată, să permită destinatarilor serviciului să aleagă mijloacele de comunicare, care nu se bazează exclusiv pe instrumente automatizate.
Furnizorii de servicii intermediare trebuie să publice informațiile necesare pentru ca destinatarii serviciului să poată identifica și comunica cu ușurință cu punctele lor unice de contact. Informațiile trebuie să fie ușor accesibile și actualizate (conform articolului 12 din Regulamentul privind serviciile digitale).
Informații utile pentru contactarea furnizorilor desemnați VLOP și VLOSE
AliExpress
Buyer support (Pentru accesarea punctului de contact este necesară conectarea la contul de utilizator): Buyer support
Help Centre: Help Center (aliexpress.com)
Amazon store
Help Centre (Pentru accesarea punctului de contact este necesară conectarea la contul de utilizator): Help & Contact Us – Amazon Customer Service
Apple App Store
Support Centre (Pentru accesarea punctului de contact este necesară conectarea la contul de utilizator): Topic Selection – Apple Support
Help Centre: App Store – Official Apple Support
Bing
Point of Contact: How to report a concern or contact Bing – Microsoft Support
Help Centre: EU Digital Services Act information – Microsoft Support
Booking.com
Help Centre (Pentru accesarea punctului de contact este necesară conectarea la contul de utilizator): Booking.com Help Centre
Facebook
Point of Contact: Single Point of Contact for Users in EU Member States | Facebook
How to report: Report content on Facebook | Facebook Help Centre
Legal removal request: Legal removal request | Facebook
Help Centre: Facebook Help Centre
Google Search
Point of Contact: Contact us – Google Search Help
Help Centre: Google Search Help
Google Play
Point of Contact: Contact Us – Google Play Help
Help Centre: Google Play Help
Google Maps
Point of Contact: Contact us – Google Maps Help
Help Centre: Google Maps Help
Google Shopping
Point of Contact: Contact us – Google Shopping Help
Help Centre: Google Shopping Help
Instagram
Point of Contact: Instagram Help Centre
How to report: Report abusive, inappropriate or offensive content on Instagram | Instagram Help Centre
Legal removal request: Instagram Help Centre
Help Centre: Help Center (instagram.com)
LinkedIn
Help Centre (Sign-in required to access point of contact): LinkedIn Help
Pinterest
Point of Contact: Digital Services Act | Pinterest help
How to report: Report something on Pinterest | Pinterest help
Illegal content reporting form: Pinterest
Help Centre: Pinterest Help
Pornhub
Point of contact: Support
How to report: Report harmful content
Contact removal request form: Content removal request form
Shein
Point of contact: Shein
Help Centre: Shein Support
Snapchat
Point of contact: Submit a request – Snapchat Support
How to report: How do I report abuse or illegal content on Snapchat? – Snapchat Support
Help Centre: Snapchat Support
Stripchat
Point of contact: StripChat – Contact & Support (strchatfaq.com)
Help Centre: https://support.stripchat.com/hc/en-us
Temu
Help Centre: Temu Support
How to report: Safety Center
TikTok
Point of contact: Report a problem | TikTok
How to report: Report a problem | TikTok Help Center
How to report illegal content: Reporting Illegal Content | TikTok
Help Centre: TikTok Help Center
Wikipedia
Support for readers and other users: Wikipedia:Contact us/Readers – Wikipedia
X
Point of contact: Contact us (twitter.com)
How to report: How to report abusive behavior on X | X Help (twitter.com)
Report Illegal Content in the EU: Report Illegal Content in the EU (twitter.com)
Help Centre: Help Center (twitter.com)
XNXX
Point of contact: XNXX contact
How to report: How to report an abuse
Withdrawal: withdrawal based on copyright
XVideos
Point of contact: https://info.xvideos.net/contact
How to report (illegal content etc.): https://info.xvideos.net/takedown-amateur
Youtube
Point of contact: Contact Us – YouTube Help (google.com)
How to report: Report inappropriate videos, channels, and other content on YouTube – Computer – YouTube Help (google.com)
Legal violations reporting: Legal policies – YouTube Help (google.com)
Help Centre: YouTube Help (google.com)
Zalando
Help Centre (Sign-in required to access point of contact): Self Help FAQ – Home (zalando.ie)
În cazul în care consideri că un furnizor de servicii intermediare nu și-a îndeplinit obligațiile referitoare la desemnarea unui punct unic de contact (conform art. 11 și 12 din Regulamentul privind serviciile digitale), poți face o plângere la ANCOM.